Support

Need help with Jaktli? Email info@jaktli.se and we will get back to you. We usually reply within one working day, often faster.

Where do I turn?

• Email info@jaktli.se for anything about your account, signing in, payment, deleting data, or something that stops you from using the app.
• Use the feedback form in the app to report a bug, suggest a new feature, or leave a comment. It goes straight onto our list of improvements.

Not sure which? Email us. We will route it.

Before you write

Many questions already have an answer:

• FAQ covers the most common problems with sign-in, teams, notifications, trail cameras, and payment.
• Tap the ? icon in the top-right corner of a screen in the app to open the matching page in this documentation.
• Forgot your password? Tap Forgot password? on the sign-in screen and a recovery code is sent to your email.
• Did a payment fail? Open Billing in the app and try again, see Billing.

What helps us help you

The more we know, the faster we can fix it. Include as much of this as you can in your email:

1. The email address you sign in with. That is how we find your account.
2. The team name, if the question is about a team.
3. Phone model and system, for example iPhone 13 with iOS 17, or Samsung Galaxy S22 with Android 14.
4. App version. Tap your profile picture, choose Settings, and read the version number at the bottom of the screen.
5. What you did, step by step, and what happened instead of what you expected.
6. A screenshot of the problem, if possible.

How to take a screenshot

On iPhone: press the side button and volume up at the same time. On most Android phones: press the power button and volume down at the same time. The picture lands among your photos and can be attached to the email.

Common requests

Forgot password

Tap Forgot password? on the sign-in screen. No code arriving? Check your spam folder and that you typed the right email address. If that does not help, email us.

Payment failed

Common causes are insufficient funds or the bank blocking the payment. You have a 14-day grace period before access is limited. Try again under Billing, preferably with Swish instead of a card. See FAQ.

Delete account

You can delete your own account under Profile, see Delete account. It cannot be undone. If you would rather we do it, email us from the address the account is registered with.

Leave or delete a team

A member can leave the team on their own, and a secretary or team lead can remove members or delete the whole team. See Members and Team settings.

Personal data

Never send us your password. We never ask for it. The details above are all we need to help you.

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See also: FAQ, Feedback, Profile and settings